Microsoft Intune Remote Help from E5 in a Hybrid Environment
How to use this document Sections 1–4 are written for management and security stakeholders (what it is, why it helps, how it compares, and whether it can replace current tools). Sections 5–10 provide technical enablement details (security, RBAC, ports/URLs, Zscaler configuration, session flow, and deployment). Environment: hybrid identity (on-prem AD + Entra Connect + Entra hybrid join) with authentication federated to Okta, assuming that Zscaler SSL inspection is enabled. 1. Executive Summary Microsoft Intune Remote Help is a cloud-based remote assistance solution that lets the help desk connect securely to an end user’s device for real-time, attended support. It is delivered as an Intune add-on (available standalone or as part of the Intune Suite) and is built specifically for organizations that already manage identity and devices through Microsoft Entra ID and Intune. The value proposition for us is that Remote Help replaces ad-hoc, less-governed remote tools with a ...