Remote Help & Microsoft Intune Suite

 Since last year and I have been testing "Remote Help" and trying to see how Microsoft is going to make it more affordable to all companies. When Ignite came last year and announced about Intune package, I was waiting for it, till this week when I saw Microsoft released Intune Suite and the prices.


Let us talk about creating Remote Help App for Intune and how to Install it first, then talk about assigning the license.


Create the App:-


1.       First let us download the app from Microsoft from this Download Remote Help.



2.       This app needs to be deployed via Intune, in this case, we have to create Win32App using Microsoft Script available on GitHub .

3.       Convert the (.exe) format to Intunewin format. 




4.       Let’s go to Microsoft Intune Admin Center and create a security group to deploy the app to it later, or create the App first, I will do the group.

5.       Then build the app, two ways to build it, manually or by using 3rd party.

5.1   Manually, open Intune  All App> select the app you just built it.




5.2   Configure the app 

 






6.       Deploy the app then the app will install and appears in the start menu if you do not have “Company Portal” if you do have it you can see it there, in this scenario I used Company Portal.

 



7.  Microsoft Remote Help is disabled by default in Azure Tenant, so you have to enable it.

 

Disabled


To enable it you have to buy the license or use the free 90 licenses. In my TEST environment, I use Free licenses

 








 

 8.       You can run the app, and you have to accept it. The app has to be installed on both the computer IT Engineer and End-User.







 














At the end of this short article, I wish all IT engineer and MVPs to share their ideas and opinions with Microsoft during the meeting about Intune suite on March 28th, also in April.

Because it is $10 per client/month, so if the company has 5K devices that will cost $50K a month or $600K a year, this is ONLY for Intune Suite.




References:

- https://www.microsoft.com/en-us/security/blog/2023/03/01/the-microsoft-intune-suite-fuels-cyber-safety-and-it-efficiency/

- https://techcommunity.microsoft.com/t5/intune-customer-success/introducing-the-new-microsoft-intune-suite/ba-p/3755574

- https://www.microsoft.com/en-us/security/business/microsoft-intune-pricing



 

 

 




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